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Terms & Conditions

This web site is owned and operated by the Blossom Collection Ltd.

Our Contact details are:

Blossom Collection Ltd
9/10 Birmingham Trade Park
Kingsbury Road
Erdington
Birmingham
B24 9PS

Telephone: 0121 373 4170
E-mail: sales@blossomcollection.co.uk 

Making A Purchase
We accept all major credit cards. If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling
We will only deliver goods to the shipping address on the order.  Delivery time estimations are quoted in working days (not including Saturdays, Sundays or public holidays) Delays in delivery of goods is sometimes outside our control. As such, delivery cannot be guaranteed and any dates we specify for the delivery of the goods are approximate only.

We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we, or our suppliers, are temporarily out of stock or the item ordered is a special order, we will notify you of this position and you should allow up to 28 days for dispatch of the goods.

If you require your products by a specific date, provided we are able to obtain the products we can arrange an express overnight delivery for an additional charge. Please add this information into your delivery instructions when placing your order.

You should examine your goods within 24 hours of delivery to check for any damage or missing items. If you receive goods in a damaged condition, missing or incorrect parts, please make a note of this on the dispatch note and notify us of this by phone, email or letter within 48 hours from receipt of goods.

If you find any damage or discover that parts are missing or incorrect after delivery, you must contact us within 48 hours. We will not accept liability for any claims for goods which are damaged, incorrect, shortage or with missing parts which are not notified within a reasonable time after the goods were delivered. For damage claims we will require photographic evidence sending and a description of the damage by email.

It is your responsibility to ensure that we can deliver to your address. We are not responsible for any failure to deliver to addresses that cannot be accessed. 

Delivery
Unfortunately we are unable to ship outside the UK mainland.  You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.  You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
For orders made from the UK 20% VAT is added.  This is included in the pricing. 

Guarantee
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee as long as they are returned in the original condition. 

Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

 
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